Information for Families

It is your choice

The way we say goodbye has a significant impact on our ability to move on and live with grief. In our carefully designed building, with its relaxed setting, we can give you the time you need to reflect and remember.

Every family is unique and every service should reflect that.

Read our Coping with Grief at Christmas leaflet below.

Coping with Grief

Celebration of Life Service

You have one hour between services, so take your time.  Tailor your service in our Ceremony Hall by making your music selection from a huge range of genres, displaying photographs or videos of your time together, live streaming the service to those unable to travel, or recording it all for posterity.  Our staff will help you say goodbye in whatever way you need to.

Serenity Service

For those who choose a quiet, simple goodbye, with close family and friends around them we offer a gentle, peaceful time to reflect and remember.

Sunrise Service - an unattended service

We can take your loved one into our care when Cannock Chase Crematorium is silent and still and the only movement is that of the wildlife who have made this their home. Our Ceremony Co-ordinator will play a piece of music of your choice and read a few words on your behalf in a simple, respectful goodbye. You can choose to remember at another time and place to suit you.

We have thought of everything, so you don’t have to…

Simple Service

An intimate 15-minute service for those closest to you to say a simple goodbye with music which meant something to your loved one and a few simple words spoken.


Is there car parking?

The car park accommodates 80 cars and overflow parking is available.

If I arrive early where do I go?

On arrival family and friends can gather in the comfortable, stylishly furnished, waiting room.

Are there toilets?

There are toilets in the waiting area, including a disabled toilet.

How many does the Ceremony Hall seat?

The ceremony hall seats 130 guests and has a large picture window framing views across beautifully landscaped memorial gardens. A further 80 people can follow the service on screens in our indoor waiting area.

Where is the coffin placed?

When you lose someone who is central to your life it is only fitting they should rest front and centre of the Ceremony Hall when you meet to celebrate their life.

How do I play a favourite song?

We can source most music that has been made commercially available for your ceremony and play it through a state-of-the-art media system. Just let your funeral director know your choices.

Can I show photographs?

Large screens allow you to show photographs and videos of your life together, your funeral director will guide you through the options.

Do you offer webcasting?

Our webcasting system is fully automated, and an increasingly popular option for those who cannot attend the service in person. This can be made available to view on-line for 28 days following the date of the service.

Can the service be recorded?

Whilst many are happy to use a funeral as closure, others prefer to keep the memory alive. You can with our 28 day watch-again service complete with a copy to keep on DVD, Blu-ray or USB stick.

Can you accommodate family with disabilities?

Our Ceremony Hall has an induction loop for the hard of hearing and we can accommodate those with special mobility requirements throughout every room.

Do I have to close the curtains?

We understand how difficult families find it as the curtain closes. You will see something very different at Cannock Chase Crematorium. Our delicate, translucent voiles gently wrap around the coffin, no doors, no noise. If you still choose not to do this, that’s fine, we understand.

How long does the service last?

We allow a full hour between services giving you plenty of time to gather, hold an appropriate ceremony and say your goodbyes before departing. There is no feeling of hurry and fluster. If you want, further time can be allocated.

What happens to the flowers after the service?

Your flowers will be displayed as you exit the ceremony hall overlooking the memorial gardens. We will care for them for a week, but we invite you to collect them if you want to enjoy them elsewhere.

What happens next?

Please view our Memorial Gardens page